The CompTIA A+ Troubleshooting Process

  1. Identify the problem.
    • Question the user
    • Identify any changes made to the computer
    • Review documentation
  2. Establish a theory of probable cause.
  3. Test the theory to determine the cause.
  4. Establish a plan of action to resolve the problem.
  5. Verify full system functionality.
  6. Document findings, actions, and outcomes.


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