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2.0 Operating Systems


Unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate, Windows 7 Starter, Home Premium, Professional and Ultimate.


2.1 Select the appropriate commands and options to troubleshoot and resolve problems

  • MSCONFIG/
  • DIR
  • CHKDSK (/f /r)
  • EDIT
  • COPY (/a /v /y)
  • XCOPY
  • FORMAT
  • IPCONFIG (/all /release /renew)
  • PING (-t -l)
  • MD / CD / RD
  • NET
  • TRACERT
  • NSLOOKUP
  • [command name] /?
  • SFC

2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista)

  • User file locations
  • System file locations
  • Fonts
  • Temporary files
  • Program files
  • Offline files and folders

2.3 Given a scenario, select and use system utilities / tools and evaluate the results

  • Disk management tools
    • DEFRAG
    • NTBACKUP
    • Check Disk
  • Disk Manager
    • Active, primary, extended and logical partitions
    • Mount points
    • Mounting a drive
    • FAT32 and NTFS
    • Drive status
      • Foreign drive
      • Healthy
      • Formatting
      • Active unallocated
      • Failed
      • Dynamic
      • Offline
      • Online
  • System monitor
  • Administrative tools
    • Event Viewer
    • Computer Management
    • Services
    • Performance Monitor
  • Devices Manager
    • Enable
    • Disable
    • Warnings
    • Indicators
  • Task Manager
    • Process list
    • Resource usage
    • Process priority
    • Termination
  • System Information
  • System restore
  • Remote Desktop Protocol (Remote Desktop / Remote Assistance)
  • Task Scheduler
  • Regional settings and language settings

2.4 Evaluate and resolve common issues

  • Operational Problems
    • Windows specific printing problems
      • Print spool stalled
      • Incorrect / incompatible driver / form printing
    • Auto-restart errors
    • Bluescreen error
    • System lock-up
    • Devices drivers failure (input / output devices)
    • Application install, start or load failure
    • Service fails to start
  • Error Messages and Conditions
    • Boot
      • Invalid boot disk
      • Inaccessible boot drive
      • Missing NTLDR
    • Startup
      • Device / service failed to start
      • Device / program in registry not found
    • Event viewer (errors in the event log)
    • System Performance and Optimization
      • Aero settings
      • Indexing settings
      • UAC
      • Side bar settings
      • Startup file maintenance
      • Background processes

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