1.0 Hardware


1.1 Given a scenario, install, configure and maintain personal computer components

  • Storage devices
    • HDD
      • SATA
      • PATA
      • Solid state
    • FDD
    • Optical drives
      • CD / DVD / RW / Blu-Ray
    • Removable
    • External
  • Motherboards
    • Jumper settings
    • CMOS battery
    • Advanced BIOS settings
    • Bus speeds
    • Chipsets
    • Firmware updates
    • Socket types
    • Expansion slots
    • Memory slots
    • Front panel connectors
    • I/O ports
      • Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire, parallel, NIC, modem, PS/2)
  • Power supplies
    • Wattages and capacity
    • Connector types and quantity
    • Output voltage
  • Processors
    • Socket types
    • Speed
    • Number of cores
    • Power consumption
    • Cache
    • Front side bus
    • 32bit vs. 64bit
  • Memory
  • Adapter cards
    • Graphics cards
    • Sound cards
    • Storage controllers
      • RAID cards (RAID array – levels 0,1,5)
      • eSATA cards
    • I/O cards
      • Firewire
      • USB
      • Parallel
      • Serial
    • Wired and wireless network cards
    • Capture cards (TV, video)
    • Media reader
  • Cooling systems
    • Heat sinks
    • Thermal compound
    • CPU fans
    • Case fans

1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer components

  • Storage devices
    • HDD
      • SATA
      • PATA
      • Solid state
    • FDD
    • Optical drives
      • CD / DVD / RW / Blu-Ray
    • Removable
    • External
  • Motherboards
    • Jumper settings
    • CMOS battery
    • Advanced BIOS settings
    • Bus speeds
    • Chipsets
    • Firmware updates
    • Socket types
    • Expansion slots
    • Memory slots
    • Front panel connectors
    • I/O ports
      • Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire, parallel, NIC, modem, PS/2)
  • Power supplies
    • Wattages and capacity
    • Connector types and quantity
    • Output voltage
  • Processors
    • Socket types
    • Speed
    • Number of cores
    • Power consumption
    • Cache
    • Front side bus
    • 32bit vs. 64bit
  • Memory
  • Adapter cards
    • Graphics cards - memory
    • Sound cards
    • Storage controllers
      • RAID cards
      • eSATA cards
    • I/O cards
      • Firewire
      • USB
      • Parallel
      • Serial
    • Wired and wireless network cards
    • Capture cards (TV, video)
    • Media reader
  • Cooling systems
    • Heat sinks
    • Thermal compound
    • CPU fans
    • Case fans

1.3 Given a scenario, install, configure, detect problems, troubleshoot and repair/replace laptop components

  • Components of the LCD including inverter, screen and video card
  • Hard drive and memory
  • Disassemble processes for proper re-assembly
    • Document and label cable and screw locations
    • Organize parts
    • Refer to manufacturer documentation
    • Use appropriate hand tools
  • Recognize internal laptop expansion slot types
  • Upgrade wireless cards and video card
  • Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS battery, speakers

1.4 Given a scenario, select and use the following tools

  • Multimeter
  • Power supply tester
  • Specialty hardware / tools
  • Cable testers
  • Loop back plugs
  • Anti-static pad and wrist strap
  • Extension magnet

1.5 Given a scenario, detect and resolve common printer issues

  • Symptoms
    • Paper jams
    • Blank paper
    • Error codes
    • Out of memory error
    • Lines and smearing
    • Garbage printout
    • Ghosted image
    • No connectivity
  • Issue resolution
    • Replace fuser
    • Replace drum
    • Clear paper jam
    • Power cycle
    • Install maintenance kit (reset page count)
    • Set IP on printer
    • Clean printer

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